Eduardo Ramirez
Business Development Project Manager

Bilingual Services and Recruiting Solutions

Red Wing, MN 55066
Cajicá, Colombia Sacramento, CA 95819
651-410-1000 
+57-315-655-4736  /  +571-883-1898 916-228-7700
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SUMMARY

Increasing employers’ cash flow through influential written and verbal (English and Spanish) communications since 1980: Customer acquisition, debt collection and call center voice/data technology project management.  Experienced and trained in project management waterfall and agile models, Software Development Life Cycle (SDLC) and project documentation: Statement of work, plans, schedules, issues logs and reports, using Microsoft Office, MS Project, Visio and QuicBooks.  Successful track record of completing medium and large projects on time, within budget and specifications: Up to 180 days & $10 Million USD.

EXPERIENCE

ERAMIREZ.COM – PRONTOMIZE.COM, PRINCIPAL, Red Wing, MN and Cajica, Colombia, South America.  Formerly operating from Sacramento/San Diego, CA, 2006 - Present

Internet marketing services for various products and services now specializing in Recruiting and Bilingual Services.
Closed projects include: voice/data services, satellite infrastructure, receivable factoring, credit, collections and real estate referral services.

  • Generated over $1 million/year in sale leads for new and used satellite networking dealer.
  • Social networking, web development, search engine optimization and analytics.
  • Real Estate Investor & Property Manager, Minneapolis, MN and Sacramento 1994 – Present.
    • Identified, negotiated, acquired, marketed, sold and leased personal residential units. 
    • Real Estate Referral Network Services, Agent (CA DRE Lic. # 01393110), 2003 - 2017

AT&T MOBILITY, NATIONAL IT PROJECT MANAGER, Sacramento, CA, 1999-2006

Nationwide Wireless voice and data service provider now with over 100 million subscribers.

Managed nationwide projects for three IT teams: National Data/Voice Networks, New Wireless Technology and Enterprise Architecture.  Accountable for planning, scheduling, monitoring, controlling and closing activities using Project Management Institute (PMI) principles and Software Development Life Cycle methodology, MS Office, MS Project and Visio.  Supervised and coached team of six direct reports including: project managers, analysts and developer.  Project list includes:

  • First implementation of Sarbanes-Oxley Act requirements for IT.  Delivered internal auditing reports for CEO and CFO required by Security Exchange Commission consistently on time.
  • Acquisition of 100 million licenses for enterprise single sign-on RFP project.  Saved $3 millions in negotiated discounts.
  • Design and construction of 3 call centers of over 1,000 seats each.  Installed AVAYA telephony infrastructure included:  G3 PBX, Conversant IVR’s, ACD and CentreVu Call Management Systems, OCTEL voice mail servers and Mosaic predictive dialers.
  • Deployment of national resellers provisioning tool using Oracle 9i and Java stored procedures.  Nominated for Circle of Excellence Award by project sponsor.
  • Design and deployment of web base project tool for over 100 enterprise architects that eliminated paper reports, enhanced project status visibility and accountability. 

AT&T WIRELESS (AWS), Sr. BUSINESS ANALYST, Sacramento, CA, 1997 – 1999

  • Deployed various automated receivable procedures that reduced A/R aging, improve customer experience, reduced churn and increased cash flow: Savings estimated at over $10 million/yr.   Received National Circle of Excellence Team Award.
  • Collected, defined, documented and analyzed business requirements for cellular service activations, customer care and collections contact center application development for Western Region call centers in Sacramento, CA, Portland, OR, Bothell, WA and overflow contact centers supporting over 20 million wireless subscribers. 
  • Wrote collection methods and procedures for national collection operation.
  • Managed third party call center migration from Denver, CO to Lubbock, TX without impacting customer experience. Received Circle of Excellence Award.

AT&T INTERNATIONAL, COLLECTIONS CONSULTANT, Bogota, Colombia, 1994 – 1996

  • Translated, adapted and deployed USA collections methods and procedures for Celumóvil (now Movistar). Star-up cellular operation supporting customer base from zero to one hundred thousand subscribers.
  • Established and managed contact center key performance indicators.  Oversaw deployment of billing system collection module and managed relationship with Electronic Data Systems (EDS).
  • Established IT requirements to install IVR, predictive dialer, desktops and phone equipment.
  • Forecasted growth accurately and planned staffing requirements.  Hired 20 collection agents.
  • Trained collection manager, supervisors and collection agents.

AT&T/MCCAW CELLULAR ONE, SALES CONSULTANT, Minneapolis, MN, 1990-1994

  • Consistently helped business owners make better decisions about their communications needs.  Developed relationship with identified potential businesses, associations, and orphan accounts in assigned sales territory through mailers, cold calling, and customer service visits.   
  • Provided high quality data to credit and installations departments to facilitate their work and created great working relationships which yielded great customer satisfactions and referrals.  
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LICENSES / EDUCATION

CALIFORNIA BUREAU OF REAL ESTATE, Sacramento, CA, 2003 to 2017

  • Salesperson, License # 01393110, Referral Network Service, Inc., Broker, License #01151884

DEPARTMENT OF INSURANCE, Sacramento, CA 2009 – 2010

  • Agent, License # 0G14928

STEVENS INSTITUTE OF TECHNOLOGY, New York, NY - 2001

  • Master’s Certificate in Project Management

SAN FRANCISCO STATE UNIVERSITY, San Francisco, CA, 1979

  • Bachelor of Arts, Business Administration, General Management
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